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What is an RMM?
An RMM is a package of tools that perform remote monitoring and management – which is what “RMM” stands for. An RMM includes automation for IT asset management, which includes a monitoring service that will identify performance problems and generate alerts accordingly. The package should also provide task automation for software deployment and updating duties. The package should be able to run continuously without human intervention.
Wake-on-LAN, reboot, and shutdown capabilities in an RMM package enable the system to run out of office hours and work on endpoints even if they are turned off. This overnight operation reduces disruption, enabling the users of a managed system to have full access to their workstations during working hours.
Why is RMM important for MSPs?
MSPs only exist because they can manage the IT assets of a company better and at a lower cost than that business can perform the task itself. If the MSP is going to gain clients and compete against rivals, it has to get the best value for money from its human resources – technicians are highly paid and difficult to find. The automated systems in RMM software for MSPs create efficiency and free up technicians so that they can focus on more complicated system management tasks that make full use of their skills.
RMM providers recognize that MSPs are the main market for remote monitoring and management systems. They provide these platforms, usually on the cloud and with the ability to create sub-accounts to keep the data of clients separate. Features also include team management functions and logging systems to track the activities of technicians, both for security and for productivity tracking.
What an MSP should look for in an RMM
When choosing an RMM (Remote Monitoring and Management) solution, MSPs (Managed Service Providers) should consider the following key factors:
- Multi-Tenant Architecture: A platform that allows you to create a sub-account for each client, keeping the data for each separate.
- Comprehensive System Monitoring: The RMM should offer real-time visibility into network infrastructure, servers, endpoints, applications, and devices.
- IT Asset Management Automation: Task automation for standard maintenance duties, such as clearing out temporary files and archiving logs.
- Endpoint Security Features: Look for automated security systems, such as vulnerability scanning, patch management, and compliance reporting to protect against threats.
- Automation Capabilities: Effective automation of routine tasks, such as software updates and maintenance, can significantly reduce manual workload and improve efficiency.
- Scalability: The RMM should be able to grow with your business, handling an increasing number of devices and users without compromising performance.
- Role-Based Dashboards: Prioritize platforms that provide different user groups and apply different console layouts for different user types.
These criteria will help ensure that the RMM solution you choose meets your organization’s needs and supports your IT management goals.
FAQs
What is the best RMM for MSPs
There are many packages of RMM software for MSPs available on the market and there is no single system that wins the title of the best because not every MSP is identical, so each MSP needs to check on which RMM suits its needs. It is possible to get a list of recommendations for the best platforms of remote management and monitoring for MSPs and then trial a few of them to get the best fit.
What is RMM in MSP?
RMM software for MSPs provides the ability to monitor and manage the IT assets on a site from across the internet. MSPs should look for RMMs that enable the systems of multiple clients to be managed simultaneously from a single console without the data for each client being mingled with that of another. The RMM software should include management tools to enable team leaders to track technician productivity and SLA conformance.
What is the difference between RMM and MDM?
An RMM is a remote monitoring and management package and an MDM is a mobile device management system. Some RMMs include mobile device management. However, they are more likely to focus on servers and workstations. An MDM is often part of a unified endpoint management service (UEM) and some of those packages are offered in multi-tenant versions for use by managed service providers, operating in a similar way to RMMs.